Spotting and Avoiding Tech Support Scams

Tech support scams are schemes designed to deceive individuals into believing they have computer issues, such as viruses, and then trick them into paying for unnecessary tech support services. Scammers use various tactics, but being aware of the warning signs can help you avoid falling victim to these scams.

1. Phone Calls: Scammers often impersonate computer technicians from reputable companies and claim to have found issues with your computer. They may request remote access to your computer and attempt to charge you for fixing non-existent problems. Hang up if you receive an unexpected call about your computer.
2. Pop-Up Warnings: Scammers may display pop-up windows on your computer screen that resemble error messages from your operating system or antivirus software. These pop-ups instruct you to call a phone number for help. Real security warnings will never ask you to call a phone number.
3. Online Ads and Listings: Scammers try to appear in search results for tech support or run their own ads online. Stick to companies you know and trust when seeking tech support.

Remember:

• Legitimate tech companies won’t contact you via phone, email, or text to report computer issues.
• Genuine security pop-ups from tech companies will never ask you to call a phone number or click on a link.
  

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What To Do if You Think There’s a Problem with Your Computer

If you suspect a problem with your computer, follow these steps:

1. Update Security Software: Ensure your computer’s security software is up-to-date and run a scan to check for issues.
2. Seek Trusted Help: If you need assistance with fixing a problem, contact someone you know and trust. Many software companies offer online or phone support, and computer equipment stores provide in-person technical assistance.

What To Do if You Were Scammed

If you fell victim to a tech support scam, take these actions:

1. Credit/Debit Card Payment: If you paid with a credit or debit card, contact your card company or bank immediately to stop the transaction. Inform them about the scam and inquire about reversing the charges.
2. Gift Card Payment: If you paid with a gift card, contact the card issuer immediately and explain that you paid a scammer. Ask if they can refund your money.
3. Remote Access Given: If you granted remote access to the scammer, update your computer’s security software, run a scan, and remove any identified problems.
4. Change Passwords: If you provided your username and password to the scammer, change your password immediately. If you use the same password elsewhere, change it on those accounts too, and create a strong new password.

Avoid Tech Support Refund Scams

Be cautious if someone calls to offer a refund for tech support services you paid for. Scammers may try to steal more money from you under the pretense of a refund. Don’t provide your bank account, credit card, or payment information to such callers.

Reporting Tech Support Scams

If you encounter a tech support scam, report it to the FTC through ReportFraud.ftc.gov. Reporting scams helps the FTC build cases against scammers and protect others from falling victim to these deceptive practices.

By being vigilant and staying informed about tech support scams, you can safeguard yourself and others from these fraudulent schemes. Remember, legitimate tech companies won’t reach out to you for tech support unsolicited. Always seek support from trusted sources when dealing with computer issues.