Bug Fixing Policy How We Prioritize and Resolve Bugs

Atlassian is committed to furnishing dependable and effective products to its druggies. In this Bug Fixing Policy, we outline how we handle bug reports, prioritize bug fixes, and resolve issues to insure a smooth experience for our guests.

Bug Reporting and Support

Atlassian Support is devoted to helping druggies corroborate bugs and find suit able solutions.However, produce an issue in our support system, furnishing as  important detail as possible about the problem, If you encounter a bug. Our platoon will replicate the bug to corroborate its actuality and also file a report on your behalf. also, we strive to offer workarounds whenever doable.Searching Being Bug Reports Before submitting a new bug report, check our public issue shamus to see if the bug has formerly been reported. You can also watch issues that are applicable  to your platoon to stay streamlined on their progress.

Bug inflexibility Assessment

We assess bugs grounded on their symptom inflexibility to prioritize fixes effectively. The inflexibility situations are as follows inflexibility 1-Critical This  position is assigned to bugs that render your operation fully unapproachable, with no workarounds. similar bugs significantly impact druggies‘ job functions.
inflexibility 2-Major Bugs distributed as major may beget the attainability of certain features, degrade operation performance, or vitiate druggies‘  job function. inflexibility 3-Minor Bugs at this position result in the operation or specific features not working as anticipated, but a workaround is available. Although druggies‘ gests are affected, their job functions remain complete.

Photo by Thai Nguyen on Unsplash

Bug Fix Workflow and Prioritization

To streamline bug fixing, we use a metric called stoner Impact Score( UIS) for each issue. The UIS takes into account the number of affected druggies,  issue inflexibility, recent interest, and the chance of affected druggies per case. Advanced UIS scores indicate further pervasive and severe issues, which admit advanced precedence.

Our bug fix workflow statuses include

Needs triage Issues in this status are awaiting review by the Atlassian product platoon. generally, lately created issues fall into this order, and they’re regularly reviewed by our product brigades. Gathering impact These issues have been reviewed but bear fresh information to gauge their pervasiveness. Long term  backlog Bugs that need fixing but are planned for the distant future due to their lower inflexibility or pervasiveness. Short term backlog Bugs that bear immediate fixing because of their advanced inflexibility or pervasiveness. Ready for development Issues that are ready for our development platoon to  start enforce the fixes.

Penetrating Bug Fixes

To pierce bug fixes, it’s essential to upgrade to a release that includes the fixes. Atlassian categorizes releases into three types Platform release Contains  significant or breaking changes to APIs, stoner experience, or major features. Point release Can include new features,   changes to being bones , differences to  supported platforms, or junking of features. Bug fix release Focuses on bug fixes, stability, and performance advancements, without introducing new features or high– threat changes. For those preferring further time to prepare for upgrades.

Long Term Support( LTS) for Garçon guests

Still, please note that support for Garçon licenses will end on February 15, 2024 PT, If you’re using Atlassian’s Garçon products. You will only be eligible to  upgrade to performances released before this date. For druggies planning to resettle to Cloud or Data Center, our Support platoon is available to help you with the process.

Conclusion

Atlassian is committed to resolving bugs efficiently and furnishing flawless gests for its druggies. By clinging to our Bug Fixing Policy and following the  bug fix workflow, we insure that critical issues are prioritized and addressed instantly. Regularly upgrading to the rearmost bug fix release will grant access to the most stable and dependable performances of our products.