Introduction: Downloading games from the PlayStation Store is convenient, but sometimes, you may encounter issues when trying to start a game you’ve downloaded. In this article, we’ll walk you through various troubleshooting steps to help you resolve these problems and get back to gaming seamlessly.

Restart Your Console

One of the first steps you should take when facing game launch issues is to restart your console. Press the PS button and select Power > Restart. This simple action can often clear temporary glitches and enable your game to launch successfully.

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Restore Licenses on Your Console

Restoring licenses on your console can also help in resolving download-related problems. Follow these steps to restore licenses:

1. Go to the Settings menu on your console.
2. Navigate to Account Management > Restore Licenses.
3. Select the option to restore licenses and wait for the process to complete.
4. Try launching the game again to see if the issue is resolved.

Resolving the Padlock Icon

Issue If you notice a padlock icon next to your purchased content, it indicates that there may be access restrictions. Follow these steps to resolve the padlock icon issue:

1. Download the content again using the account that made the purchase.
2. Activate Console Sharing and Offline Play on your PS5 console. For PS4 consoles, set the console as your primary PS4.
3. Ensure that your PlayStation®Plus subscription is active if the game was part of the subscription.
4. If you have parental controls enabled, the padlock could be due to access restrictions. Reach out to your parent or guardian for help, and they can follow instructions to allow access.

Contacting PlayStation Support

If none of the above steps resolve the issue, you may need to contact PlayStation Support for further assistance. Before reaching out to support, make sure you have the following information ready:

1. Any error codes or messages you encountered during the process.
2. A detailed description of what happens when you try to launch the game and the steps you’ve taken to replicate the issue.
3. If possible, provide a screenshot or video of the problem as it can aid in troubleshooting.

Conclusion

Experiencing problems with downloaded games on the PlayStation Store can be frustrating, but with the troubleshooting steps outlined in this guide, you can overcome most common issues. By restarting your console, restoring licenses, and resolving padlock icon problems, you can get back to enjoying your favorite games without interruptions. If all else fails, don’t hesitate to contact PlayStation Support for further assistance in resolving the issue. Happy gaming!